Desk Instability
Incident Report for Take Blip
After the actions taken, the scenario was normalized.
Posted Apr 06, 2021 - 13:29 GMT-03:00
We have identified the fault and have resolved it so that it no longer occurs. We noticed that the failures have decreased, after the necessary actions.
Posted Apr 06, 2021 - 12:12 GMT-03:00
A fix has been implemented and we are monitoring the results.
Posted Apr 06, 2021 - 12:01 GMT-03:00
We continue investigating this problem with full priority
Posted Apr 06, 2021 - 11:27 GMT-03:00
We identified a failure in the commands related to the transfer and distribution of tickets, changing the status of the ticket and defining the closing tag.

Impact for the client: Slowness in the display of messages inside the Desk and error distribution of tickets.
Posted Apr 06, 2021 - 10:39 GMT-03:00
This incident affected: Desk.