BLiP Platform [Outage]
Incident
Report for Blip
Resolved
Updating status:
What happened? I had an outage with a general impact on our platform.
What reflection for the customer? Failed to exchange messages with bots on all channels. Platform unavailable for attendants.
What was the performance?
The environment was automatically restored. The technical team is investigating what caused the momentary interruption.
What happened? I had an outage with a general impact on our platform.
What reflection for the customer? Failed to exchange messages with bots on all channels. Platform unavailable for attendants.
What was the performance?
The environment was automatically restored. The technical team is investigating what caused the momentary interruption.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Investigating
At 15:55 we identified an outage on the Blip platform
Impact:
Fail on exchanging messages with bots on all channels. Platform unavailable to attendants
Update:
Our technical team is already working to resolve the issue.
Impact:
Fail on exchanging messages with bots on all channels. Platform unavailable to attendants
Update:
Our technical team is already working to resolve the issue.
This incident affected: Channels (WhatsApp, Telegram, Messenger, BlipChat, Workplace Chat, BusinessChat, Skype, E-mail, Instagram), Hosting Business (Bot Builder, Bot Router), Blip Platform (CRM, Core, Analytics, Artificial Intelligence, Portal, Cloud Infrastructure), Desk, and Hosting Enterprise (Bot Builder, Bot Router).