Monitoring - Partner information:

Cloud API

Some disruptions: Cloud API

We are currently experiencing some disruption impacting the delivery of Interactive Messages with empty text in header or footer, to iOS devices on WhatsApp Cloud API. This issue started at September 1st, 2024. Our engineering teams are investigating the issue. We will provide another update within 4 hours or sooner if additional information is available.

Partner status page: https://metastatus.com/whatsapp-business-api

Nov 07, 2024 - 14:56 GMT-03:00
Desk ? Operational
90 days ago
99.9 % uptime
Today
Blip Platform Operational
90 days ago
99.99 % uptime
Today
CRM ? Operational
90 days ago
100.0 % uptime
Today
Core Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Artificial Intelligence Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
99.94 % uptime
Today
Cloud Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
Agendador Operational
90 days ago
100.0 % uptime
Today
Channels Operational
90 days ago
99.99 % uptime
Today
WhatsApp ? Operational
90 days ago
99.92 % uptime
Today
Telegram Operational
90 days ago
100.0 % uptime
Today
Messenger Operational
90 days ago
100.0 % uptime
Today
BlipChat Operational
90 days ago
100.0 % uptime
Today
Workplace Chat Operational
90 days ago
100.0 % uptime
Today
BusinessChat Operational
90 days ago
100.0 % uptime
Today
Skype Operational
90 days ago
100.0 % uptime
Today
E-mail Operational
90 days ago
100.0 % uptime
Today
Instagram Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Hosting Enterprise Operational
90 days ago
99.95 % uptime
Today
Bot Builder Operational
90 days ago
99.95 % uptime
Today
Bot Router Operational
90 days ago
99.95 % uptime
Today
Hosting Business Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Router Operational
90 days ago
100.0 % uptime
Today
Packs Operational
90 days ago
100.0 % uptime
Today
Blip Go Personal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Resolved - This incident has been resolved.
Nov 15, 09:34 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 08:00 GMT-03:00
Update - We are continuing to investigate this issue.
Nov 15, 06:30 GMT-03:00
Investigating - We are currently experiencing low performance on Blip Portal.

Impact:
Unavailability when accessing Blip Portal.

Update:
Our support team is actively working on it.

Nov 15, 06:00 GMT-03:00
Nov 14, 2024
Postmortem - Read details
Nov 14, 12:11 GMT-03:00
Resolved - The workaround in our environment has restored the functionality and usability of our platform.
Nov 14, 12:08 GMT-03:00
Monitoring - Mitigation Measures:
We applied a workaround to our network infrastructure to mitigate the issue for all customers and received positive feedback from them that the platform is back to normal.

Given this feedback, we monitor the environment to make sure it remains stable.

Nov 14, 11:25 GMT-03:00
Identified - Incident Summary:
The Desk and Portal are inaccessible for some customers.

Impact Analysis:
In short, the Portal presents a completely gray screen for some users and the Desk displays the Blip icon loading page (which keeps loading indefinitely).

Current status:
Our technical experts are gathered in a war room investigating the scenario with full focus.

The analysis revealed that the failure was due to a failure in our supplier that controls and releases resources on the Blip platform.

We opened a ticket with them and requested priority service.

At the same time, we found a workaround in our network infrastructure to mitigate the problem and have already received positive feedback from some customers that this action resolved the problem for them. Given this validation, we are currently implementing the same solution for other customers.

Nov 14, 10:38 GMT-03:00
Update - Incident Summary:
The Desk and Portal are inaccessible for some customers.

Impact Analysis:
In short, the Portal presents a completely gray screen for some users and the Desk displays the Blip icon loading page (which keeps loading indefinitely).

Current status:
Our technical experts are gathered in a war room investigating the scenario with full focus.

We are validating the integrations that are part of the redirection process for user login.

As soon as we have new information, we will keep everyone updated.

Nov 14, 09:07 GMT-03:00
Update - We are continuing to investigate this issue.
Nov 14, 07:00 GMT-03:00
Investigating - We are currently experiencing low performance on Blip Portal.

Impact:
Slowness when using Blip Portal.

Update:
Our support team is actively working on it.

Nov 14, 06:45 GMT-03:00
Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

Unresolved incident: [Informative] - Cloud API.