Blip Status

[Informative] - Cloud API

Monitoring - Partner information:

Cloud API

Some disruptions: Cloud API

We are currently experiencing some disruption impacting the delivery of Interactive Messages with empty text in header or footer, to iOS devices on WhatsApp Cloud API. This issue started at September 1st, 2024. Our engineering teams are investigating the issue. We will provide another update within 4 hours or sooner if additional information is available.

Partner status page: https://metastatus.com/whatsapp-business-api
Nov 07, 2024 - 14:56 GMT-03:00

Uptime over the past 90 days. View historical uptime.

Desk Operational

90 days ago

99.9 % uptime

Today

Blip Platform Operational

90 days ago

99.99 % uptime

Today

CRM Operational

90 days ago

100.0 % uptime

Today

Core Operational

90 days ago

100.0 % uptime

Today

Analytics Operational

90 days ago

100.0 % uptime

Today

Artificial Intelligence Operational

90 days ago

100.0 % uptime

Today

Portal Operational

90 days ago

99.94 % uptime

Today

Cloud Infrastructure Operational

90 days ago

100.0 % uptime

Today

Agendador Operational

90 days ago

100.0 % uptime

Today

Channels Operational

90 days ago

99.99 % uptime

Today

WhatsApp Operational

90 days ago

99.92 % uptime

Today

Telegram Operational

90 days ago

100.0 % uptime

Today

Messenger Operational

90 days ago

100.0 % uptime

Today

BlipChat Operational

90 days ago

100.0 % uptime

Today

Workplace Chat Operational

90 days ago

100.0 % uptime

Today

BusinessChat Operational

90 days ago

100.0 % uptime

Today

Skype Operational

90 days ago

100.0 % uptime

Today

E-mail Operational

90 days ago

100.0 % uptime

Today

Instagram Operational

90 days ago

100.0 % uptime

Today

SMS Operational

90 days ago

100.0 % uptime

Today

Hosting Enterprise Operational

90 days ago

99.95 % uptime

Today

Bot Builder Operational

90 days ago

99.95 % uptime

Today

Bot Router Operational

90 days ago

99.95 % uptime

Today

Hosting Business Operational

90 days ago

100.0 % uptime

Today

Bot Builder Operational

90 days ago

100.0 % uptime

Today

Bot Router Operational

90 days ago

100.0 % uptime

Today

Packs Operational

90 days ago

100.0 % uptime

Today

Blip Go Personal Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

Blip Portal and Desk [Partial Outage]

Resolved - This incident has been resolved.
Nov 15, 09:34 GMT-03:00

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 08:00 GMT-03:00

Update - We are continuing to investigate this issue.
Nov 15, 06:30 GMT-03:00

Investigating - We are currently experiencing low performance on Blip Portal.

Impact:
Unavailability when accessing Blip Portal.

Update:
Our support team is actively working on it.
Nov 15, 06:00 GMT-03:00

Nov 14, 2024

Blip Portal and Desk [Low performance]

Postmortem - Read details
Nov 14, 12:11 GMT-03:00

Resolved - The workaround in our environment has restored the functionality and usability of our platform.
Nov 14, 12:08 GMT-03:00

Monitoring - Mitigation Measures:
We applied a workaround to our network infrastructure to mitigate the issue for all customers and received positive feedback from them that the platform is back to normal.

Given this feedback, we monitor the environment to make sure it remains stable.
Nov 14, 11:25 GMT-03:00

Identified - Incident Summary:
The Desk and Portal are inaccessible for some customers.

Impact Analysis:
In short, the Portal presents a completely gray screen for some users and the Desk displays the Blip icon loading page (which keeps loading indefinitely).

Current status:
Our technical experts are gathered in a war room investigating the scenario with full focus.

The analysis revealed that the failure was due to a failure in our supplier that controls and releases resources on the Blip platform.

We opened a ticket with them and requested priority service.

At the same time, we found a workaround in our network infrastructure to mitigate the problem and have already received positive feedback from some customers that this action resolved the problem for them. Given this validation, we are currently implementing the same solution for other customers.
Nov 14, 10:38 GMT-03:00

Update - Incident Summary:
The Desk and Portal are inaccessible for some customers.

Impact Analysis:
In short, the Portal presents a completely gray screen for some users and the Desk displays the Blip icon loading page (which keeps loading indefinitely).

Current status:
Our technical experts are gathered in a war room investigating the scenario with full focus.

We are validating the integrations that are part of the redirection process for user login.

As soon as we have new information, we will keep everyone updated.
Nov 14, 09:07 GMT-03:00

Update - We are continuing to investigate this issue.
Nov 14, 07:00 GMT-03:00

Investigating - We are currently experiencing low performance on Blip Portal.

Impact:
Slowness when using Blip Portal.

Update:
Our support team is actively working on it.
Nov 14, 06:45 GMT-03:00

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

Unresolved incident: [Informative] - Cloud API.

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