Resolved -
This incident has been resolved.
Jan 22, 14:16 GMT-03:00
Investigating -
The platform was normalized on January 22, 2026 at 2 PM (GMT-3) and remains operating stably, without impacting clients. Structural adjustments were made to the environment responsible for data queries, with load redistribution and continuous monitoring after the changes, ensuring the stabilization of the scenario.
Jan 22, 14:16 GMT-03:00