All Systems Operational
Desk Operational
90 days ago
99.92 % uptime
Today
Take Blip Platform Operational
90 days ago
99.99 % uptime
Today
CRM ? Operational
90 days ago
100.0 % uptime
Today
Core Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Artificial Intelligence Operational
90 days ago
99.99 % uptime
Today
Portal Operational
90 days ago
99.94 % uptime
Today
Cloud Infrastructure Operational
90 days ago
100.0 % uptime
Today
Channels Operational
90 days ago
99.88 % uptime
Today
WhatsApp ? Operational
90 days ago
99.91 % uptime
Today
Telegram Operational
90 days ago
100.0 % uptime
Today
Messenger Operational
90 days ago
99.72 % uptime
Today
BlipChat Operational
90 days ago
99.91 % uptime
Today
Workplace Chat Operational
BusinessChat Operational
Skype Operational
E-mail Operational
Hosting Enterprise Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Router Operational
90 days ago
100.0 % uptime
Today
Hosting Business Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Router Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 5, 2021

No incidents reported today.

Aug 4, 2021

No incidents reported.

Aug 3, 2021

No incidents reported.

Aug 2, 2021

No incidents reported.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021
Resolved - IBM Watson AI services has been re-established.
As soon as we have the postmordem of this case we will make it available.
Jul 30, 21:39 GMT-03:00
Monitoring - The provider has taken mitigation steps to recover services and we are monitoring stability.
Jul 30, 20:07 GMT-03:00
Identified - The provider is reviewing system records and working to develop mitigation options.
Jul 30, 19:13 GMT-03:00
Investigating - We have identified that the IBM Watson AI provider is degraded, failing to publish, train, and intently analyze.
We are monitoring the situation together with the provider.
Jul 30, 18:10 GMT-03:00
Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021
Resolved - The technical team has confirmed that the service is now working normally.

As for the root cause, we will be adding the details at the postmortem report.
Jul 23, 19:42 GMT-03:00
Monitoring - The technical team has finished the initial investigations and interventions, and is now monitoring the status of the ambient, as well as the result of the initial actions.

At the moment the situation is normalized, but we're still looking into the root cause, and will be updating it at the postmortem.
Jul 23, 19:05 GMT-03:00
Update - Update: A failure in the functionality of the Scheduler was identified in our monitoring,

Customer Impact: Affecting the scheduling and triggering portion of active notifications (Broadcast)

Action so far: Under analysis it was identified that this is a problem with our cloud provider. We already have an open ticket with our provider that is working on the case.

Start date/time: 04 PM
Jul 23, 18:33 GMT-03:00
Identified - A degradation in the Portal was identified by monitoring.
Precisely in the Scheduler, affecting the schedules.
Our analyst team are checking it out.
Jul 23, 16:30 GMT-03:00
Jul 22, 2021
Resolved - Resolved - This incident has been resolved.
Jul 22, 13:40 GMT-03:00
Investigating - Failure to access the IBM Watson platform was identified, causing bots that use this artificial intelligence feature to fail.
At the moment the situation is normalized.
We don't have the details of the failure yet, however we will let you know when we receive the postmorten.

Failure period:
Start time: 22 Jul 2021 12:40 PM
Closing time: 22 Jul 2021 13:40 PM
Jul 22, 12:40 GMT-03:00