All Systems Operational
Desk ? Operational
90 days ago
99.87 % uptime
Today
Take Blip Platform Operational
90 days ago
100.0 % uptime
Today
CRM ? Operational
90 days ago
100.0 % uptime
Today
Core Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Artificial Intelligence Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
Channels Operational
90 days ago
99.99 % uptime
Today
WhatsApp ? Operational
90 days ago
100.0 % uptime
Today
Telegram Operational
90 days ago
100.0 % uptime
Today
Messenger Operational
90 days ago
100.0 % uptime
Today
BlipChat Operational
90 days ago
99.98 % uptime
Today
Workplace Chat Operational
90 days ago
100.0 % uptime
Today
BusinessChat Operational
90 days ago
100.0 % uptime
Today
Skype Operational
90 days ago
100.0 % uptime
Today
E-mail Operational
90 days ago
100.0 % uptime
Today
Instagram Operational
90 days ago
100.0 % uptime
Today
Hosting Enterprise Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Router Operational
90 days ago
100.0 % uptime
Today
Hosting Business Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Router Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Desk Cache Database Migration Dec 13, 2022 22:30-23:30 GMT-03:00
What will be done?

We aim to seek the continuous improvement of our services and products, in this sense, maintenance will be carried out in our services, where the migration will take place in one of our Desk application cache services.

What's the motivation?

Improved performance of the service responsible for caching the Desk application
When will it be and how long?

Maintenance window: 12/13/2022 from 10:30pm to 12/13/2022 11:30pm

What are the anticipated impacts?

During the process, it will be necessary to stop the service for a few moments, which will be unavailable to the users (Attendants). We emphasize that there will be no loss of data

What should I do if there are any doubts?

If you have any maintenance questions or need assistance, please contact support@blip.ai or your account's CSM.

Posted on Dec 01, 2022 - 15:22 GMT-03:00
Past Incidents
Dec 4, 2022

No incidents reported today.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022
Resolved - After applying the correction, testing and monitoring, we identified that the platform operates as expected, bringing the history of Desk messages normally.
Nov 23, 22:01 GMT-03:00
Monitoring - Intervention was carried out on the Nodes of the database that had high consumption. After the action, we perform tests and validate that it is already bringing the message history in the Portal Desk. We continue to monitor the environment
Nov 23, 11:32 GMT-03:00
Investigating - We once again show high consumption in our database, which is responsible for the message history.

Customer Impact: Messages disappearing from the Desk panel.

Nov 23, 10:12 GMT-03:00
Nov 22, 2022
Resolved - The incident has been resolved and the environment is normalized.
Nov 22, 20:50 GMT-03:00
Monitoring - Update:
Corrective action: Intervention was carried out on the Nodos of the database that were experiencing high consumption. After action, we carried out tests and it is already bringing the message history in the Desk Portal.

Nov 22, 20:01 GMT-03:00
Update - Updating status:

Reflection for Customer: Message History is Disappearing from Desk portal.

Action in progress: An intervention is being carried out on the Database Nodes that showed high consumption.

Nov 22, 19:20 GMT-03:00
Identified - Updating status: The team is continuing to investigate the issue.

Reflection for Customer: Message History is Disappearing from Desk portal.

Action in progress: Verified an overload in the Database that is responsible for the message history. We are looking into what is causing the identified scenario.

Nov 22, 18:50 GMT-03:00
Investigating - We are experiencing a partial degradation on BLiP Desk application.

Impact:

Failed to view message history

Update:

Our technical team is already working on the case.

Nov 22, 18:02 GMT-03:00
Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.