All Systems Operational
Desk Operational
90 days ago
99.84 % uptime
Today
Take Blip Platform Operational
90 days ago
99.97 % uptime
Today
CRM ? Operational
90 days ago
100.0 % uptime
Today
Core Operational
90 days ago
99.91 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Artificial Intelligence Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
99.96 % uptime
Today
Cloud Infrastructure Operational
90 days ago
100.0 % uptime
Today
Channels Operational
90 days ago
99.82 % uptime
Today
WhatsApp ? Operational
90 days ago
99.34 % uptime
Today
Telegram Operational
90 days ago
100.0 % uptime
Today
Messenger Operational
90 days ago
100.0 % uptime
Today
BlipChat Operational
90 days ago
99.94 % uptime
Today
Workplace Chat Operational
BusinessChat Operational
Skype Operational
E-mail Operational
Hosting Enterprise Operational
90 days ago
99.98 % uptime
Today
Bot Builder Operational
90 days ago
99.97 % uptime
Today
Bot Router Operational
90 days ago
100.0 % uptime
Today
Hosting Business Operational
90 days ago
99.99 % uptime
Today
Bot Builder Operational
90 days ago
99.99 % uptime
Today
Bot Router Operational
90 days ago
100.0 % uptime
Today
Hosting Standard Operational
Hosting Start Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Router Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 28, 2020

No incidents reported today.

Nov 27, 2020
Resolved - This incident has been resolved. The root cause has not yet been identified and will be reported in the Post-mortem.
Nov 27, 19:17 GMT-03:00
Monitoring - Updating status: Identified failure to fetch the message history from the Desk tool due to a timeout failure to catch the user's account on one of the servers, during this period all requests that fell on this server were impacted.

First failure record: 16:05
Last record: 16:50

Next actions: The team continues to investigate what caused the failure in the period.
Nov 27, 17:51 GMT-03:00
Investigating - We identified degradation in the Desk attendance tool for attendants, this is causing the conversation history to load slowly.
The team is working to normalize the environment
Nov 27, 16:05 GMT-03:00
Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020
Completed - The scheduled maintenance has been completed.
Nov 22, 08:01 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 23:00 GMT-03:00
Scheduled - Preventive maintenance will be performed on the databases in our WhatsApp cluster.
During the update, we estimate that the Whatsapp channel suffers partial outage. These moments should be brief and, as soon as an update is completed, they will cease completely.
Nov 19, 18:27 GMT-03:00
Nov 21, 2020
Nov 20, 2020

No incidents reported.

Nov 19, 2020
Postmortem - Read details
Nov 25, 23:51 GMT-03:00
Resolved - This incident has been resolved.
Nov 19, 14:38 GMT-03:00
Monitoring - We identified a failure in sending messages on the Blip Chat channel

Impact: Customers using the Blip Chat channel.

Applied solution: After identifying through the analysis, that one of the services responsible for the communication of the Blip Chat channel was blocked, an intervention was carried out in the service reestablishing the communication.
Nov 19, 12:32 GMT-03:00
Update - Entreprise plan customer are being affected
Nov 19, 11:56 GMT-03:00
Investigating - Identified: We identified a failure in sending messages on the Blip Chat channel

Impact: Only Business plan customers are being affected

Actions in progress: The technical team is already working on a punctual intervention in one of the services responsible for the communication of the Blip Chat channel.
Nov 19, 08:30 GMT-03:00
Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.