All Systems Operational
Desk Operational
90 days ago
99.86 % uptime
Today
Take Blip Platform Operational
90 days ago
99.97 % uptime
Today
CRM ? Operational
90 days ago
100.0 % uptime
Today
Core Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Artificial Intelligence Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
99.87 % uptime
Today
Cloud Infrastructure Operational
90 days ago
100.0 % uptime
Today
Channels Operational
90 days ago
99.85 % uptime
Today
WhatsApp ? Operational
90 days ago
99.44 % uptime
Today
Telegram Operational
90 days ago
100.0 % uptime
Today
Messenger Operational
90 days ago
100.0 % uptime
Today
BlipChat Operational
90 days ago
99.97 % uptime
Today
Workplace Chat Operational
BusinessChat Operational
Skype Operational
E-mail Operational
Hosting Enterprise Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Router Operational
90 days ago
100.0 % uptime
Today
Hosting Business Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Router Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 23, 2021

No incidents reported today.

Jan 22, 2021

No incidents reported.

Jan 21, 2021
Postmortem - Read details
Jan 21, 18:03 GMT-03:00
Resolved - This incident has been resolved.
Jan 21, 18:03 GMT-03:00
Update - We are continuing to monitor for any further issues.
Jan 21, 17:18 GMT-03:00
Update - We are continuing to monitor for any further issues.
Jan 21, 17:13 GMT-03:00
Monitoring - Status: Monitoring

Scenario: The service webapp instance was increased from 6 to 10 and all the accesses have normalized. Our team is monitoring the scenario to guarantee Blip’s stability for all customers. The main cause of the problem is still under investigation. When we have identified the reason for this error, we will be reporting in the postmortem

Incident Location: Blip Desk and Portal

Affected Users: Enterprise, Business and Standard
Jan 21, 17:04 GMT-03:00
Update - Status: Under investigation

Scenario: The service webapp instance was increased and related components restarted. A good part of the accesses have already normalized. However, because of the large volume of inputs, isolated failure occurrences persist.

Incident Location: Blip Desk and Portal

Affected Users: Enterprise, Business and Standard

Next Update: in 30 minutes
Jan 21, 16:38 GMT-03:00
Identified - Status: Identified

Scenario: Our monitoring identified a connection failure with the database responsible for authenticating the users of the blip, causing failure in accessing the Portal and Desk.

Incident Location: Blip Desk and Portal

Affected Users: Enterprise, Business and Standard

Next Update: in 15 minutes
Jan 21, 16:13 GMT-03:00
Update - We are continuing to investigate this issue.
Jan 21, 15:33 GMT-03:00
Investigating - We identified unavailability of access to the Portal and Desk.
Jan 21, 15:15 GMT-03:00
Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021
Resolved - Fault identified:

It was identified in the application of the account, which is responsible for the administration of customer accounts within the platform.

Reflection for the client:

The client had a login failure within the portal and blipdesk

Correction applied:

‌We made a scale up on the database to resolver this issue.
We are investigating the failure that caused this error.

Root Cause:

Unfortunately it was not possible to identify the root cause, but we have an internal problem on investigation.

Start date / time: 16:56
End date / time: 17:30
Jan 11, 17:30 GMT-03:00
Investigating - We identified a failure to access the portal and the service tool.
Jan 11, 16:56 GMT-03:00
Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.