All Systems Operational
Desk ? Operational
90 days ago
99.43 % uptime
Today
Take Blip Platform Operational
90 days ago
99.86 % uptime
Today
CRM ? Operational
90 days ago
99.86 % uptime
Today
Core Operational
90 days ago
99.91 % uptime
Today
Analytics Operational
90 days ago
99.86 % uptime
Today
Artificial Intelligence Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
99.56 % uptime
Today
Cloud Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
Channels Operational
90 days ago
99.99 % uptime
Today
WhatsApp ? Operational
90 days ago
99.93 % uptime
Today
Telegram Operational
90 days ago
100.0 % uptime
Today
Messenger Operational
90 days ago
100.0 % uptime
Today
BlipChat Operational
90 days ago
100.0 % uptime
Today
Workplace Chat Operational
90 days ago
100.0 % uptime
Today
BusinessChat Operational
90 days ago
100.0 % uptime
Today
Skype Operational
90 days ago
100.0 % uptime
Today
E-mail Operational
90 days ago
100.0 % uptime
Today
Instagram Operational
90 days ago
100.0 % uptime
Today
Hosting Enterprise Operational
90 days ago
99.99 % uptime
Today
Bot Builder Operational
90 days ago
99.99 % uptime
Today
Bot Router Operational
90 days ago
100.0 % uptime
Today
Hosting Business Operational
90 days ago
99.99 % uptime
Today
Bot Builder Operational
90 days ago
99.99 % uptime
Today
Bot Router Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 30, 2023
Resolved - This incident has been resolved.
Mar 30, 17:27 GMT-03:00
Monitoring - Some disruptions: On-Premises Solution
Mar 29 2023 6:21 AM GMT-3

The fix for the disruption impacting message delivery on WhatsApp Business API has been deployed and this issue is now mitigated as of March 29th, 2023. Thank you for your patience.

Mar 29, 12:14 GMT-03:00
Investigating - Our partner Meta is experiencing a degradation that is affecting On-Premises Solution. The responsible teams are already looking for a way to solve the problem as soon as possible.

Official Source:

Some disruptions: On-Premises Solution
Mar 28 2023 1:08 PM GMT-3

We are currently experiencing some disruption impacting message delivery on WhatsApp Business API. This issue started at March 28th, 2023. Our engineering teams are investigating the issue. We will provide another update within 4 hours or sooner if additional information is available.

https://metastatus.com/whatsapp-business-api

Mar 28, 13:39 GMT-03:00
Mar 29, 2023
Mar 28, 2023
Resolved - This incident has been resolved.
Mar 28, 18:07 GMT-03:00
Update - We are continuing to monitor for any further issues.
Mar 28, 18:05 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 28, 18:00 GMT-03:00
Update - We are continuing to investigate this issue.
Mar 28, 16:41 GMT-03:00
Investigating - We identified that Growth Application was slow and failed to send active messages. Our team of experts is already checking the scenario.
Mar 28, 16:28 GMT-03:00
Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023
Resolved - This incident has been resolved
Mar 24, 11:16 GMT-03:00
Monitoring - Our team has already implemented a fix and we are monitoring the results
Mar 24, 10:40 GMT-03:00
Investigating - We identified that we are having problems retrieving images from the blip desk channel, although the images are sent, they are broken
Mar 24, 00:00 GMT-03:00
Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023
Resolved - This incident has been resolved.
Mar 20, 15:00 GMT-03:00
Monitoring - After the team's actions, the environment was restored.
We will have a Post Mortem meeting on Tuesday, 03/21/2023, to continue the investigation of the root cause and also to survey corrective actions.

Mar 20, 14:47 GMT-03:00
Update - Status: Validating

Scenario: We are having problems creating contacts in the CRM due to high consumption in the CRM application bank which has impacted message traffic in the blip desk, we already have the scenario reported by some customers and also open tickets in our support

Actions:
- Contention on database consumers
- Database scale-up

Update: At the moment, the message traffic between the channels and the attendants at the desk is normal, but due to actions that were necessary, we are currently experiencing slowness in the service metrics pages and in the analytics dashboards.

The team continues to work on the root cause and finalizing the database scale-up. Consumer feedback will be evaluated to normalize the visualization of analytical data.

Next update: As soon as we have more information about the cause and further actions

Mar 20, 13:43 GMT-03:00
Update - Status: Crisis Opening

Scenario: We are having problems creating contacts in the CRM due to high consumption in the CRM application bank which has impacted message traffic in the blip desk, we already have the scenario reported by some customers and also open tickets in our support

Actions:
- Contention on database consumers
- Database scale-up
- Investigation of the cause is ongoing

Update: We are currently seeing an improvement in the scenario, we have fewer requests to the CRM database

Next update: in 30 min or when a new relevant fact is presented

Mar 20, 13:03 GMT-03:00
Investigating - Status: Crisis Opening

Scenario: We are having problems creating contacts in the CRM due to high consumption in the CRM application bank which has impacted message traffic in the blip desk, we already have the scenario reported by some customers and also open tickets in our support

Actions:
- Contention on database consumers
- Database scale-up
- Investigation of the cause is ongoing

Next update: in 15 min or when a new relevant fact is presented

Mar 20, 12:53 GMT-03:00
Update - We are continuing to work on a fix for this issue.
Mar 20, 12:25 GMT-03:00
Identified - We are experiencing a partial degradation in our CRM application.

Impact:

CRM is responsible for all user management, so all smart contact components and usability that are tied to it will be degraded or unavailable at the moment.

Update:

Our technical team is already working on the case.

Mar 20, 12:00 GMT-03:00
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.