Blip - [Major Outage]
Incident
Report for Blip
Postmortem
Start time: August 12, 2024 22:20
End time: August 13, 2024 11:10 AM
Incident summary:
The problem occurred when attempting to log in to the Portal/Desk, the authentication attempt was not completed.
Impact analysis:
The impact prevented users from completing authentication on the Portal/Desk causing instabilities in access.
Actions to be resolved:
We applied a scale up to solve the problem, correcting the issue related to the response time in authentication.
Resolved
This incident has been resolved.
Identified
The issue has been identified and a fix is being implemented.
Update
We are continuing to investigate this issue.
Investigating
Dear Customers,
We are going through a period of inactivity at Blip.
Where some of our components were affected.
Impact:
Blip Desk is currently unavailable.
To update:
Our support team is actively working on this.
We are going through a period of inactivity at Blip.
Where some of our components were affected.
Impact:
Blip Desk is currently unavailable.
To update:
Our support team is actively working on this.
This incident affected: Blip Platform (CRM, Core, Analytics, Artificial Intelligence, Portal, Cloud Infrastructure, Agendador) and Desk.