Degraded performance on the BLiP
Incident
Report for Blip
Postmortem
Dear clients
We apologize for the inconvenience the we have today
Folow the information about the event on BLiP plataform
Fault identified:
The high CPU consumption on one of our servers was identified through our monitoring, with a particular service as the main offender, the behavior replicated on the other servers causing a greater impact on the environment.
Reflection for the client:
Failure to access the portal and the Desk. The other impacts were due to the corrective actions taken in the period.
Correction applied:
We made specific interventions in the impacted services to restore the environment.
Start date / time: 12:59
End date / time: 16:49
Actions and root cause investigation will be mapped and will soon be made available to customers.
Resolved
This incident has been resolved.
Monitoring
After the appropriate interventions of our responsible team, in the affected services the environment was normalized.
Please guide the attendants to reconnect to the Desk.
At the moment, our team continues to monitor the scenario.
Please guide the attendants to reconnect to the Desk.
At the moment, our team continues to monitor the scenario.
Update
Dear, good afternoon!
Some interventions have already been made, and our team continues to investigate the scenario.
Some interventions have already been made, and our team continues to investigate the scenario.
Update
We continue to analyze the failure to identify the root cause.
Customers may experience slowness on the portal and the Desk
Customers may experience slowness on the portal and the Desk
Investigating
We are suffering a degradation in the performance of the BLiP platform, our technical team is already working on the case.
This incident affected: Hosting Business (Bot Builder, Bot Router), Blip Platform (CRM, Core, Analytics, Artificial Intelligence, Portal, Cloud Infrastructure), Desk, and Hosting Enterprise (Bot Builder, Bot Router).