Issue with messages not being processed

Incident Report for Blip

Resolved

The incident has been resolved, and all services were confirmed as fully normalized at ~14:55 AM (GMT-3). A rollback to a stable state was performed. There was no loss of bot configuration or data.

Posted Nov 12, 2026 - 17:34 GMT-03:00

Investigating

A scenario was identified in which sent messages were not being processed and delivered due to a protection rule implemented as part of a recent improvement. This rule limits the number of bots that the server can start or shut down simultaneously. During a period of high activity, this limit was reached.

Posted Nov 12, 2026 - 17:31 GMT-03:00

This incident affected: Channels (WhatsApp).