Builder [Low performance]
Postmortem
Start Time: 09/12/2024 22:02 (GMT-3)
End Time: 10/12/2024 ~09:49 (GMT-3)
Incident Summary:
Conversational flow failure.
Impact Analysis:
In short, the platform presented flaws in the conversational flow between the client and the bot and vice versa.
It is important to highlight that the situation did not affect all users.
Mitigation Measures:
We identified the reason for the failure in our application and corrected it immediately. Soon after, we noticed that the error logs stopped, reducing the recovery time of the application.
Root Cause Analysis:
In the face of the normalization of the environment, we classify the incident as resolved and now enter the root cause analysis stage.
This process will be conducted internally, as quickly as the situation requires, and will be published here on the status page as soon as possible.
Resolved
Monitoring
We identified the reason for the failure in our application and corrected it immediately. Soon after, we noticed that the error logs stopped, reducing the recovery time of the application.
Identified
In short, the platform presented flaws in the conversational flow between the client and the bot and vice versa.
It is important to highlight that the situation did not affect all users.
Investigating
Impact:
An instability was identified in the Builder, causing errors in sending messages and responses.
Status:
Our support team is actively working on it.