Blip Status - Whatsapp - Failed to receive media

Whatsapp - Failed to receive media

Incident Report for Blip

Resolved

This incident has been resolved.

Posted Sep 18, 2020 - 20:08 GMT-03:00

Update

We inform you that our cloud provider is already applying a mitigation to the problem and our customers can see improvement. Soon we will have a new update on the definitive solution

Posted Sep 18, 2020 - 16:14 GMT-03:00

Update

We are continuing to work on a fix for this issue.

Posted Sep 18, 2020 - 13:57 GMT-03:00

Update

We are continuing to work on a fix for this issue.

Posted Sep 18, 2020 - 13:56 GMT-03:00

Identified

Identified - The problem is due to a cloud provider outage. The situation is being discussed with the provider.

Posted Sep 18, 2020 - 12:30 GMT-03:00

Investigating

Investigation - We identified a failure to receive media on the Whatsapp channel

Posted Sep 18, 2020 - 11:45 GMT-03:00

This incident affected: Channels (WhatsApp).