Adjustment in channel clusters configurations, in order to mitigate the impacts of the update.

This incident has been resolved.

Start date/time: 10/03/2021 12:00 pm
End date/time: 10/04/2021 02:10 am

We are still carrying out some interventions and monitoring the results, at the moment only a part of the smart contacts are not responding.

We continue to analyze the logs and are carrying out interventions in specific services.

Due to the updates performed, the interaction with the smart contact is failing.

Extended maintenance was required due to cloud infrastructure issues caused during security remediation causing Whatsapp channel unavailability.

At the moment we still have some of our customers with an impact on the WhatsApp channel.

Impact: Smart contact is not responding.