Slowness and instability on the Blip platform.
Incident
Report for Blip
Resolved
Start Time: 25/03/2025 ~11:38 (GMT-3)
End Time: 25/03/2025 ~11:47 (GMT-3)
Incident Summary:
Slowness and instability on the Blip platform.
Impact Analysis:
Slowness and instability, both in the service monitoring tools and in the Desk itself.
Mitigation Measures:
To reduce the high processing consumption of the Desk system, it was necessary to temporarily switch to a backup environment and optimize the database. These actions help stabilize performance and minimize impacts to users.
Root Cause Analysis:
In the face of the normalization of the environment, we classify the incident as resolved and now enter the root cause analysis stage.
This process will be conducted internally, as quickly as the situation requires, and will be published here on the status page as soon as possible.
If you have any questions or need additional clarification, we recommend that you contact the CSM of your account for support.
End Time: 25/03/2025 ~11:47 (GMT-3)
Incident Summary:
Slowness and instability on the Blip platform.
Impact Analysis:
Slowness and instability, both in the service monitoring tools and in the Desk itself.
Mitigation Measures:
To reduce the high processing consumption of the Desk system, it was necessary to temporarily switch to a backup environment and optimize the database. These actions help stabilize performance and minimize impacts to users.
Root Cause Analysis:
In the face of the normalization of the environment, we classify the incident as resolved and now enter the root cause analysis stage.
This process will be conducted internally, as quickly as the situation requires, and will be published here on the status page as soon as possible.
If you have any questions or need additional clarification, we recommend that you contact the CSM of your account for support.