Portal and Desk Degradation
Incident
Report for Blip
Postmortem
Dear clients
We apologize for the inconvenience.
Folow the information about the event on BLiP plataform.
Fault identified:
We identified a connection failure of a blip application on two servers with the database responsible for the cache.
Reflection for the client:
Slowness and instability in accessing the Portal and Desk.
Correction applied:
We made specific interventions in the impacted services to restore the environment.
Root Cause:
The scenario was punctual and unfortunately it was not possible to identify the root cause.
Start date / time: 16:07
End date / time: 16:35
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Update
Customers can experience slowness when accessing the Portal and Desk
Investigating
We identified instability in accessing the Portal and Desk. The team is working to normalize the environment.
This incident affected: Hosting Business (Bot Builder, Bot Router), Blip Platform (CRM, Core, Analytics, Artificial Intelligence, Portal, Cloud Infrastructure), Desk, and Hosting Enterprise (Bot Builder, Bot Router).