[Blip Desk] - Degradation
Incident
Report for Blip
Postmortem
Start time: August 27, 2024 09:00 PM
End time: August 27, 2024 11:30 AM
Incident summary:
The scenario occurred causing slowness in the Desk to access open tickets, transfer tickets, pull tickets, slowness in messages transmitted.
Impact analysis:
The impact prevented users from using Desk to serve customers, transfer tickets, and access the tool in a performative way.
Actions to be resolved:
Performed manually so that the scenario stabilized, opening an internal problem to investigate the root cause so that it does not occur again, internal problem in progress.
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
The issue has been identified and a fix is being implemented.
Investigating
We are currently experiencing low performance on Blip Desk.
Impact:
Slowness when using Blip Desk.
Update:
Our support team is actively working on it.
Impact:
Slowness when using Blip Desk.
Update:
Our support team is actively working on it.
This incident affected: Desk.