Desk Degradation

Incident Report for Blip

Resolved

It was identified that there was a slowness due to a blocking of Locks for the distribution of Tickets on the Desk.
We have an internal problem call to identify the root cause of this scenario, as soon as we have a case status we will report on that incident with the Post-Mortem.

Start of instability: 03/31/2020 at 3:53 pm
End of Instability: 01/04/2020 at 11:34

Posted Apr 01, 2020 - 12:43 GMT-03:00

Monitoring

We made new interventions on one of the desk processors and we are monitoring the scenario to validate if the problem will occur again

Posted Apr 01, 2020 - 12:08 GMT-03:00

Investigating

Dears, good morning!

We have identified a slowness for some DESK commands and we are already checking with priority what may be causing this scenario.

Posted Apr 01, 2020 - 10:06 GMT-03:00

This incident affected: Desk.