Blip Portal [Low performance]
Incident
Report for Blip
Postmortem
Start time: August 12, 2024 22:20 PM
End time: August 13, 2024 11:10 AM
Incident summary:
The problem occurred when attempting to log in to the Portal/Desk, the authentication attempt was not completed.
Impact analysis:
The impact prevented users from completing authentication on the Portal/Desk causing instabilities in access.
Actions to be resolved:
We applied a scale up to solve the problem, correcting the issue related to the response time in authentication.
Resolved
This incident has been resolved.
Update
We haven't identified any new faults and will continue to monitor them.
Update
We haven't identified any new faults and will continue to monitor them.
Monitoring
After executing the previous action, we noticed an improvement in the metrics and the application's response time is better.
Identified
We have again recorded error logs related to the Portal and Desk login.
As a way of mitigating the impact on the operation, we scaled the application.
We continue to investigate and analyze the information identified.
As a way of mitigating the impact on the operation, we scaled the application.
We continue to investigate and analyze the information identified.
Update
We are continuing to monitor for any further issues.
Monitoring
We identified the component that was showing the degradation and, after the intervention, we saw an improvement in the metrics and there were no more failures to login to the portal.
It may be necessary to update the page or clear the cache to ensure that it works.
We will continue to monitor the environment.
It may be necessary to update the page or clear the cache to ensure that it works.
We will continue to monitor the environment.
Identified
The issue has been identified and a fix is being implemented.
Investigating
We are currently experiencing low performance on Blip Portal.
Impact:
Slowness when using Blip Portal.
Update:
Our support team is actively working on it.
Impact:
Slowness when using Blip Portal.
Update:
Our support team is actively working on it.
This incident affected: Blip Platform (Portal).