BLiP Partial Outage

Incident Report for Blip

Resolved

During monitoring, the high volume of requests that caused failures in our platform was identified.

Impact:
Smart contacts message exchange failed.

Solution:
The environment was normalized after reducing the volume of requests. Our team continues with the analyzes to identify the root cause of this instability in the environment and, later, provide further details.

Start time: 4:20 pm
End Time: 4:40 pm

Posted Nov 12, 2021 - 17:58 GMT-03:00

Investigating

We are experiencing an unavailability on our platform, our team is already working and we will soon update

Posted Nov 12, 2021 - 17:08 GMT-03:00

This incident affected: Channels (WhatsApp, Telegram, Messenger, BlipChat, Workplace Chat, BusinessChat, Skype, E-mail), Hosting Business (Bot Builder, Bot Router), Blip Platform (CRM, Core, Analytics, Artificial Intelligence, Portal, Cloud Infrastructure), Desk, and Hosting Enterprise (Bot Builder, Bot Router).