Platform Instability
Incident Report for Take Blip
Resolved
This incident has been resolved.
Posted Apr 06, 2021 - 21:00 GMT-03:00
Monitoring
Slow message exchange
Lentidão e timeout em comandos (blip e desk)
Problemas de publicação de fluxo

Fault identified:

An increase in the time of requests was identified within responsible for the traffic of messages in the intelligent contact (Bot).

Reflection for the client:

Customers will observe slowness in the exchange of messages, with registration in some periods of response by the Bot.

Correction applied:

We carried out some actions related to the database improvements.
At 3:19 pm we found that the database performance normalized.

Root Cause:

We continue to analyze together several times to identify a root cause.

Start date 05/04/2021 time: 10:39
Posted Apr 06, 2021 - 16:01 GMT-03:00
Update
Update:

We have performed some actions, with no improvement in the database overload scenario.

We are currently working on a hotfix and will update it when it is finished.

Actions: The technical team is already working and we will update in 30 minutes
Posted Apr 06, 2021 - 14:38 GMT-03:00
Identified
Slow message exchange
Slowness and timeout in commands (blip and desk)
Stream publishing issues

Fault identified:

An increase in the time of requests was identified within responsible for the traffic of messages in the intelligent contact (Bot).

Reflection for the client:

Customers will observe slowness in the exchange of messages, with registration in some periods of response by the Bot.

Actions: The technical team is already working and we will update in 30 minutes

Start date 05/04/2021 / time: 10:39
Posted Apr 06, 2021 - 10:39 GMT-03:00
This incident affected: Take Blip Platform (Core).