Degradation in sending media on WhatsApp
Incident
Report for Blip
Postmortem
Dear Custumers
We are sorry for the failure that occurred in our platform, we would like to inform you that our monitoring tools identified an fail to send media messages.
How it affected you
Some users experienced some fail to sending medias on channel whatsapp
What have we done
We identified that an update carried out on the WhatsApp gateway impacted the sending of media on the channel. The update has already been rolled back and the scenario was solved.
Start date: 28/04/2021 22:00
End date: 29/04/2021 09:51
Resolved
This incident has been resolved
Start date: 28/04 22:00
End date: 29/04 09:51
Start date: 28/04 22:00
End date: 29/04 09:51
Monitoring
We identified that an update carried out on the WhatsApp gateway impacted the sending of media on the channel. The update has already been rolled back.
Our technical team is already investigating what happened.
Our technical team is already investigating what happened.
Update
We are continuing to work on a fix for this issue.
Identified
We have identified degradation in the sending of media by WhatsApp and our technical team is already analyzing what is causing the failure
This incident affected: Channels (WhatsApp).