Desk and WhatsApp failures
Incident
Report for Blip
Resolved
Start Time: 10/12/2024 15:15 (GMT-3)
End Time: 10/12/2024 15:19 (GMT-3)
Incident Summary:
Failure to send message on Desk and crash during interaction with chatbots via WhatsApp.
Impact Analysis:
From 15:15 to 15:19 (GMT -3) today, 10/12, we noticed that smart contacts connected to the WhatsApp channel crashed during interaction with users and on Desk, Blip's customer service tool, agents experienced "Failed to send message" errors.
Mitigation Measures:
The application was restored without direct intervention from Blip.
Root Cause Analysis:
In the face of the normalization of the environment, we classify the incident as resolved and now enter the root cause analysis stage.
This process will be conducted internally, as quickly as the situation requires, and will be published here on the status page as soon as possible.
End Time: 10/12/2024 15:19 (GMT-3)
Incident Summary:
Failure to send message on Desk and crash during interaction with chatbots via WhatsApp.
Impact Analysis:
From 15:15 to 15:19 (GMT -3) today, 10/12, we noticed that smart contacts connected to the WhatsApp channel crashed during interaction with users and on Desk, Blip's customer service tool, agents experienced "Failed to send message" errors.
Mitigation Measures:
The application was restored without direct intervention from Blip.
Root Cause Analysis:
In the face of the normalization of the environment, we classify the incident as resolved and now enter the root cause analysis stage.
This process will be conducted internally, as quickly as the situation requires, and will be published here on the status page as soon as possible.