Contato suporte

Information - Disabling Direct Ticket Transfer and Prioritization Tickets

Incident Report for Blip

Resolved

We inform you that the scenario has been completely resolved.
thank you for understanding

Posted May 27, 2022 - 16:26 GMT-03:00

Identified

We are continuing to work on a fix for this issue.

Posted Apr 30, 2022 - 01:06 GMT-03:00

Monitoring

We are continuing to work on a fix for this issue.

Posted Apr 30, 2022 - 01:05 GMT-03:00

Update

We are continuing to work on a fix for this issue.

Posted Apr 11, 2022 - 12:08 GMT-03:00

Update

We are continuing to work on a fix for this issue.

Posted Apr 11, 2022 - 12:02 GMT-03:00

Identified

We have identified instability in the Direct Ticket Transfer Desk and Ticket Prioritization features and they have been disabled. For those of you who use one of these features and are impacted, our commercial area is available to answer any questions you may have.
Our team keeps checking to come back with these features as soon as possible.

Posted Feb 22, 2022 - 20:34 GMT-03:00

This incident affected: Desk.