BLiP Desk [Fail while transferring tickets]
Incident
Report for Blip
Postmortem
Start time: August 26, 2024 08:10PM (GMT-3)
End time: August 26, 2024 09:22AM (GMT-3)
Incident summary:
The scenario occurred causing slowness at the Desk to access open tickets, transfer tickets, withdraw tickets, slowness in transmitted messages, among other scenarios related to the attendant.
Impact analysis:
The impact prevented users from using Desk to serve customers, transfer tickets, and access the tool in a performative way.
Actions to be resolved:
Corrective actions were taken to stabilize the situation, and we opened an internal investigation to locate the root cause so that it does not happen again.
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
Impacts:
- Slowness to find attendants in desk.
- Slowness at desk and failure to transfer ticket
- Slowness on the monitoring screen.
- Slowness to find attendants in desk.
- Slowness at desk and failure to transfer ticket
- Slowness on the monitoring screen.
Identified
The issue has been identified and a fix is being implemented.
Investigating
We are experiencing unexpected behavior on BLiP Desk application.
Impact:
BLiP Desk may Fail while transferring tickets
Update:
Our technical team is already working on the case.
Impact:
BLiP Desk may Fail while transferring tickets
Update:
Our technical team is already working on the case.
This incident affected: Desk.