BLiP Desk [Fail while transferring tickets]
Incident
Report for Blip
Postmortem
Start time: Setember 02, 2024 09:10AM
End time: Setember 02, 2024 11:25AM
Incident summary:
The scenario occurred causing slowness in the Desk to access open tickets, transfer tickets, pull tickets, slowness in messages transmitted.
Impact analysis:
The impact prevented users from using Desk to serve customers, transfer tickets, and access the tool in a performative way.
Actions to be resolved:
Performed manually so that the scenario stabilized, opening an internal problem to investigate the root cause so that it does not occur again, internal problem in progress
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
The issue has been identified and a fix is being implemented.
Investigating
We are experiencing unexpected behavior on BLiP Desk application.
Impact:
BLiP Desk may Fail while transferring tickets
Update:
Our technical team is already working on the case.
Impact:
BLiP Desk may Fail while transferring tickets
Update:
Our technical team is already working on the case.
This incident affected: Desk.