Portal Blip and Blip Desk - Account Issue
Incident
Report for Blip
Resolved
Failure identified: The failure was due to a routine update to our database
Applied solution:
The technical team, together with our DBA, corrected the database script, which was generating inconsistency, definitively reestablishing the environment..
Reflection for the client:
Client without access to the Blip Portal and Desk. Currently identified that the client does not have access to the bot through the Blip portal.
Correction applied:
As a result of a routine update, after the performance of the technical team in conjunction with our DBA, the Bank's Script was corrected, which was generating the inconsistency, definitively reestablishing the environment.
Root Cause:
The root cause was identified in the database and was successfully addressed and resolved.
Start date / time: 17/02/2021 7:26
End date / time: 17/02/2021 8:50
Applied solution:
The technical team, together with our DBA, corrected the database script, which was generating inconsistency, definitively reestablishing the environment..
Reflection for the client:
Client without access to the Blip Portal and Desk. Currently identified that the client does not have access to the bot through the Blip portal.
Correction applied:
As a result of a routine update, after the performance of the technical team in conjunction with our DBA, the Bank's Script was corrected, which was generating the inconsistency, definitively reestablishing the environment.
Root Cause:
The root cause was identified in the database and was successfully addressed and resolved.
Start date / time: 17/02/2021 7:26
End date / time: 17/02/2021 8:50
Identified
A fault has already been identified in one of our applications, at that moment access to the Portal and Desk are degraded
Investigating
A problem was identified by the team in the Portal and Blip Desk account, which prevents users from logging in on these platforms.
This incident affected: Desk and Blip Platform (Portal).