Failure identified: The failure was due to a routine update to our database
Applied solution: The technical team, together with our DBA, corrected the database script, which was generating inconsistency, definitively reestablishing the environment..
Reflection for the client:
Client without access to the Blip Portal and Desk. Currently identified that the client does not have access to the bot through the Blip portal.
As a result of a routine update, after the performance of the technical team in conjunction with our DBA, the Bank's Script was corrected, which was generating the inconsistency, definitively reestablishing the environment.
The root cause was identified in the database and was successfully addressed and resolved.
Start date / time: 17/02/2021 7:26 End date / time: 17/02/2021 8:50
Posted Feb 17, 2021 - 08:50 GMT-03:00
A fault has already been identified in one of our applications, at that moment access to the Portal and Desk are degraded
Posted Feb 17, 2021 - 08:10 GMT-03:00
A problem was identified by the team in the Portal and Blip Desk account, which prevents users from logging in on these platforms.
Posted Feb 17, 2021 - 07:54 GMT-03:00
This incident affected: Desk and Take Blip Platform (Portal).