IBM Watson Platform Instability
Incident
Report for Blip
Postmortem
Dear customer
First of all I would like to apologize for the inconvenience caused.
Identified scenario:
After analises we identified an outage Watson provider where customers was unable to manage IKS/ROKS clusters or deploy new ones.
Impact to the customer:
- Users may experience issues when accessing their services
- Users may experience failures loading the UI or calling API/UI
- Users may experience issues reading or writing to databases
Solution:
The Watson provider had executed mitigation steps to recover the services and after interventions the problem was solved.
Start Time: 30 Jul 2021, 6:15 PM UTC
End Time: 30 Jul 2021, 11:51 PM UTC
Resolved
IBM Watson AI services has been re-established.
As soon as we have the postmordem of this case we will make it available.
As soon as we have the postmordem of this case we will make it available.
Monitoring
The provider has taken mitigation steps to recover services and we are monitoring stability.
Identified
The provider is reviewing system records and working to develop mitigation options.
Investigating
We have identified that the IBM Watson AI provider is degraded, failing to publish, train, and intently analyze.
We are monitoring the situation together with the provider.
We are monitoring the situation together with the provider.
This incident affected: Blip Platform (Artificial Intelligence).