Blip Degradation
Incident
Report for Blip
Resolved
All platform features are currently operational
Update
We are continuing to monitor for any further issues.
Monitoring
Our environment is 100% restored after the actions taken by the technical team. We continue monitoring.
Start date / time: 05/06/2020 - 09:00 AM and End date / time: 03:00 PM
Customers can experience:
Error messages on Portal Desk;
Access to Portal Desk failed;
Message exchange fail in WHatsApp;
Actions implemented:
Scaling / redistribution of the machines;
Start date / time: 05/06/2020 - 09:00 AM and End date / time: 03:00 PM
Customers can experience:
Error messages on Portal Desk;
Access to Portal Desk failed;
Message exchange fail in WHatsApp;
Actions implemented:
Scaling / redistribution of the machines;
Update
The environment was restored after the implementation of the actions mentioned above.
Update
Problem: From the analysis, problems of network degradation and failures of physical infrastructure elements were identified.
Customers can experience:
Error messages on Portal Desk;
Access to Portal Desk failed;
Message exchange fail in WHatsApp;
Palliative actions: The service team continues to carry out interventions in the environment to keep the platform operational.
Actions in progress:
Working in the machine scaling / redistribution part;
In parallel, another front working on application-oriented analysis;
Customers can experience:
Error messages on Portal Desk;
Access to Portal Desk failed;
Message exchange fail in WHatsApp;
Palliative actions: The service team continues to carry out interventions in the environment to keep the platform operational.
Actions in progress:
Working in the machine scaling / redistribution part;
In parallel, another front working on application-oriented analysis;
Update
We are continuing to work on a fix for this issue.
Update
We are taking some palliative actions in an attempt to keep the platform operational, while the technical team is focused on investigations and actions to resolve definitively.
Update
We have identified instability in the portal and Desk. Our team continues to investigate the issue.
Os clientes podem experimentar:
Mensagens de erro no Desk;
Portal, falha no acesso ao Desk
Falha na troca de mensagens no WHatsApp
Os clientes podem experimentar:
Mensagens de erro no Desk;
Portal, falha no acesso ao Desk
Falha na troca de mensagens no WHatsApp
Update
We have identified instability in the portal and Desk. Our team continues to investigate the issue.
Update
We are continuing to work on a fix for this issue.
Identified
The issue has been identified and a fix is being implemented.
Update
The environment is stabilized, with some corrective actions taken by the technical team.
We have a multidisciplinary team focused on analysis for identification and actions for definitive correction.
We have a multidisciplinary team focused on analysis for identification and actions for definitive correction.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We had an instability that caused a momentary slow to access the desk portal. An intervention was performed on one of the servers and the accesses, after a peak of connections, normalized and are currently stable. Our team remains mobilized to investigate the problem.
Update
We have identified instability, some users may experience slowness to access portal and Desk. Our team continues to investigate the issue.
Identified
We have identified instability in the portal and Desk. Our team continues to investigate the issue.
Update
The environment is stabilized, with some corrective actions taken by the technical team.
We have a multidisciplinary team focused on analysis for identification and actions for definitive correction.
We have a multidisciplinary team focused on analysis for identification and actions for definitive correction.
Update
The environment is stabilized, with some corrective actions taken by the technical team.
We have a multidisciplinary team focused on analysis for identification and actions for definitive correction.
We have a multidisciplinary team focused on analysis for identification and actions for definitive correction.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
Some users may have lost their connection. Need to update the page and try to reconnect
Update
We are managing to maintain the operational environment, while the technical team is working on definitive solution actions.
Update
We are continuing to work on a fix for this issue.
Update
Customers may still experience some effects:
Error messages on the Desk;
Portal, Desk access failure
failed message exchange on WHatsApp
Error messages on the Desk;
Portal, Desk access failure
failed message exchange on WHatsApp
Update
We are working on a hotfix to try to resolve the issue.
Identified
We continue to work to resolve the problem as soon as possible.
We are working with palliative interventions to minimize impacts.
We are working with palliative interventions to minimize impacts.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We carried out some palliative measures in order to restore the platform acess. The technical team continues to investigate based on the evidence collected so that a definitive solution can be implemented.
Period:
Start date / time: 10:17 AM
End date / time: of palliative solution: 11:15 AM
Impact for customers:
Error messages on the Desk;
Portal, Desk access failure
failed message exchange on WHatsApp
Period:
Start date / time: 10:17 AM
End date / time: of palliative solution: 11:15 AM
Impact for customers:
Error messages on the Desk;
Portal, Desk access failure
failed message exchange on WHatsApp
Identified
The issue has been identified and a fix is being implemented.
Investigating
We are currently investigating this issue.
This incident affected: Hosting Business (Bot Builder, Bot Router), Hosting Enterprise (Bot Builder, Bot Router), and Blip Platform (Portal).