Degraded performance on the BLiP
Incident Report for Take Blip
This incident has been resolved.
Posted Sep 10, 2021 - 23:08 GMT-03:00
Fault identified:

During analysis we identified a high volume of connections in our cache service.


Slow message exchange in smart contacts


It was necessary to carry out interventions in the responsible services and after the service was normalized.

Start time: 9:10 pm
End time: 21:29
Posted Sep 10, 2021 - 22:05 GMT-03:00
A fix has been implemented and we are monitoring the results.
Posted Sep 10, 2021 - 21:39 GMT-03:00

Smart contacts may not respond or show slowdowns.
Posted Sep 10, 2021 - 21:28 GMT-03:00
We are suffering a degradation in the performance of the BLiP platform, our technical team is already working on the case.
Posted Sep 10, 2021 - 21:12 GMT-03:00
This incident affected: Desk, Hosting Enterprise (Bot Builder, Bot Router), Take Blip Platform (CRM, Core, Analytics, Artificial Intelligence, Portal, Cloud Infrastructure), and Hosting Business (Bot Builder, Bot Router).