Degraded performance on the BLiP
Incident
Report for Blip
Resolved
Fault identified: Through our monitoring, we identified a failure in the services Portal Blip and the Desk tool. The analyzes are still underway with no technical evidence of what caused the problem.
Impact: Failure to access the Blip Portal and Desk tool.
Applied solution: The environment was unavailable for 10 minutes and restored without any intervention.
Impact: Failure to access the Blip Portal and Desk tool.
Applied solution: The environment was unavailable for 10 minutes and restored without any intervention.
Monitoring
Fault identified: Through our monitoring, we identified a failure in the services Portal Blip and the Desk tool. The analyzes are still underway with no technical evidence of what caused the problem.
Impact: Failure to access the Blip Portal and Desk tool.
Applied solution: The environment was unavailable for 10 minutes and restored without any intervention.
Impact: Failure to access the Blip Portal and Desk tool.
Applied solution: The environment was unavailable for 10 minutes and restored without any intervention.
Investigating
We are suffering a degradation in the performance of the BLiP platform, our technical team is already working on the case.
Impact: Access to the BLiP Desk and Portal tool
Impact: Access to the BLiP Desk and Portal tool
This incident affected: Hosting Business (Bot Builder, Bot Router), Blip Platform (CRM, Core, Analytics, Artificial Intelligence, Portal, Cloud Infrastructure), Desk, and Hosting Enterprise (Bot Builder, Bot Router).