After acting on the initially identified scenario, we monitored the platform, as informed, and didn't identify new slowdown scenarios.
Posted Jan 25, 2023 - 00:14 GMT-03:00
Since the last update, we have not identified slowdowns on the platform, we will keep the monitoring status until 12:00AM tomorrow.
Posted Jan 24, 2023 - 17:33 GMT-03:00
The actions we executed they brought the platform to a state of stability; the affected customers are not reporting issues. We closed the incident, but continue monitoring the environment closely.
Posted Jan 24, 2023 - 12:47 GMT-03:00
We identified some offender what is possible that are affecting the availability of the platform, we cutoff the process and we are evaluate the impact, but our monitoring tools are indicating a normalization.
Posted Jan 24, 2023 - 12:17 GMT-03:00
After investigating some possibilities, we continuing analysing the cause of the slowness on platform.
Posted Jan 24, 2023 - 11:35 GMT-03:00
We are experiencing a partial degradation on BLiP Desk application and Portal.
Slowness when using the Desk application
Our technical team is already working on the case.
Posted Jan 24, 2023 - 10:24 GMT-03:00
This incident affected: Desk and Take Blip Platform (Portal).