After completion of the scale up in our database, not identifying impacts or slowdowns in the environment after 6pm.
Posted Sep 06, 2021 - 21:55 GMT-03:00
Monitoring
At this moment, we observed an improvement in the exchange of messages in the intelligent contact, from 03:00 PM onwards, we no longer have any impact. We continue to monitor the ambient.
Posted Sep 06, 2021 - 15:50 GMT-03:00
Update
Status Update: We proceed with the Scale Up process in the Database with 38% already processed.
Posted Sep 06, 2021 - 15:28 GMT-03:00
Identified
Context: It was identified through our monitoring and high consumption in one of the Instances of the database responsible for the context tables of the bots.
Customer Impact: Slow Message Exchange on Bots
Action: A scale-up process is running on our database.
Posted Sep 06, 2021 - 14:25 GMT-03:00
This incident affected: Channels (BlipChat) and Blip Platform (Portal).