After completion of the scale up in our database, not identifying impacts or slowdowns in the environment after 6pm.

At this moment, we observed an improvement in the exchange of messages in the intelligent contact, from 03:00 PM onwards, we no longer have any impact. We continue to monitor the ambient.

Status Update: We proceed with the Scale Up process in the Database with 38% already processed.

Context: It was identified through our monitoring and high consumption in one of the Instances of the database responsible for the context tables of the bots.

Customer Impact: Slow Message Exchange on Bots

Action: A scale-up process is running on our database.