Dear,

We deeply regret the failure at the Desk, which in turn affected all customers who use the customer service.

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Details of all negotiations until the restoration of the environment:

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Problem: Desk unavailability.

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Analysis and Root cause:

We had problems in the external (proxy for third party services) that we use so that customers with access restrictions can release traffic.

We initially moved to another working external one, solving the problem for all customers who have no access restrictions.

We have identified the root cause, which was exhausted ports on the server, and we recovered the service. We turn the note to the external (which is released to customers with restrictions) solving the problem.

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Start unavailability: 10h30m

Palliative correction time: 11h15m

End of unavailability: 14h30m