builder unavailability
Incident
Report for Blip
Resolved
One of our cloud databases became unavailable, this database is responsible for smart contact interactions.
We restore the physical environment of the database responsible for the interaction.
We performed tests and the scenario was normalized.
We restore the physical environment of the database responsible for the interaction.
We performed tests and the scenario was normalized.
Monitoring
The environment has been restored
Update
Cloud provider communicated that patch completion will take longer than initially estimated. Expected 09:10 completion.
Update
We corrected the classification of incident to Major, starting at 04:30 AM, and the impacted components
Update
We are continuing to work on a fix for this issue.
Identified
An issue has been identified with the database infrastructure resource managed by our cloud provider. A patch has already been applied, and the estimated recovery time is 30 minutes.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Investigating
We now have one of our cloud databases unavailable, this database is responsible for smart contact interactions.
This incident affected: Hosting Business (Bot Builder), Hosting Enterprise (Bot Builder), and Blip Platform (Core).