We identified a high utilization on the desk database, causing slowness in sending commands.
Reflection for the client:
1- Slowness in sending commands on the desk. 2- White Screen
We made the necessary interventions in the services of the affected servers.
The root cause is still under analysis, it will be reported in the postmortem.
Start date / time: 10:36 End date / time: 12:00
Posted Feb 09, 2021 - 12:00 GMT-03:00
Our technical team is already working on the problem, some actions have been taken and we are monitoring the results. For a while we perceived as an impact the slowness in the commands in general of the desk, the root cause has not yet been discovered.
Posted Feb 09, 2021 - 11:52 GMT-03:00
In monitoring, we identified an instability in the BLIP DESK service tool. Please wait for new information