Blip [Fail while sending active messages]
Incident
Report for Blip
Postmortem
Start time: 02/25/2025 07:10 AM (GMT -3)
End time: 02/25/2025 10:26 AM (GMT -3)
Incident summary:
The agents were encountering errors when trying to send messages through the Growth and the Desk application.
Root cause Analysis:
The root cause is related to a specific change in the Active Messages application. To address this, we rolled back the change and then implemented a correction.
Resolved
This incident has been resolved.
Identified
The issue has been identified and a fix is being implemented.
Investigating
Dear customers,
We've identified intermittent errors when sending active messages via Growth/Desk.
Our support team is actively working on it.
We've identified intermittent errors when sending active messages via Growth/Desk.
Our support team is actively working on it.
This incident affected: Desk.