Desk Degradation
Incident
Report for Blip
Resolved
Failure identified: We identified a failure in the commands related to the transfer and distribution of tickets, changing the status of the ticket and defining the closing tag.
Impact for the client: Slowness in the display of messages inside the Branch and distribution of tickets.
Applied solution: Scaleup of the database was carried out, this action was carried out at 12: 58h. Soon after the failures were healed and we no longer identified any failures in our monitoring.
Root cause: We continue to investigate the root cause and we will inform you in the postmortem.
Start date: April 7, 10:30 am
End date: April 7, 12:58 pm
Impact for the client: Slowness in the display of messages inside the Branch and distribution of tickets.
Applied solution: Scaleup of the database was carried out, this action was carried out at 12: 58h. Soon after the failures were healed and we no longer identified any failures in our monitoring.
Root cause: We continue to investigate the root cause and we will inform you in the postmortem.
Start date: April 7, 10:30 am
End date: April 7, 12:58 pm
Monitoring
After scale up action in the Desk database, completed at 12: 58h, the consumption of resources that was causing the reported scenario is stable.
We are monitoring the environment.
We are monitoring the environment.
Update
We are working with some changes and monitoring the behavior of the Desk and distribution of tickets.
Identified
We identified a failure in the commands related to the transfer and distribution of tickets, changing the status of the ticket and defining the closing tag.
Impact for the client: Slowness in the display of messages inside the Desk and distribution of tickets.
Impact for the client: Slowness in the display of messages inside the Desk and distribution of tickets.
This incident affected: Desk.