Incident location: Cloud vendor; Affected services: Access to the portal and Desk, cloud infrastructure; Preliminary root cause: We continue to investigate the underlying cause of the DNS outage, but note that the cloud provider's DNS servers have seen an increase in DNS traffic.
We will inform in the postmortem
Posted Apr 01, 2021 - 22:02 GMT-03:00
We had normalization of the environment, however the cloud provider continues with its infrastructure flagged with DNS failure.
Posted Apr 01, 2021 - 19:50 GMT-03:00
We identified a failure in the cloud provider, our team is mobilized on the case.
At the moment there will be a failure to access the portal and failures to send messages.
Posted Apr 01, 2021 - 19:05 GMT-03:00
This incident affected: Desk and Take Blip Platform (Portal, Cloud Infrastructure).